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Frequently Asked Questions

If you are new to Complete Care Health Ellenbrook, you may have questions about chiropractic care, physiotherapy or massage therapy, as well as what to expect at our clinic. Below, you’ll find answers to questions that we’re commonly asked.

What should I bring to my first visit?

We ask that you remember the following:

  • Your health insurance card if you would like an instant rebate, GP referral or Workers’ Compensation/Insurance Commission of Western Australia paperwork (if applicable)
  • Any radiographic test results (radiologist report of X-rays, MRI, CAT scan, etc.),
  • Cash or eftpos® card for any payments
  • Comfortable clothing that allows freedom of movement

What kind of health funds do you accept?

We are a preferred provider for HICAPS participating providers and you will usually be able to get an instant rebate for using our services. We also accept workers’ compensation, ICWA claims and Enhanced Primary Care referrals from your GP. Just make sure to have this information sent out so that we can bill them on your behalf.

How do I use HICAPS and my health fund for remedial or sports massage services?

If you are new to private health, it’s easy to claim back with HICAPS. Just bring your health fund card with you and we’ll swipe the health card like a credit card and your health fund will pay a percentage of the service while you pay the remainder. The process is simple, and no added paperwork or queueing is needed to claim back.

For a full list of participating HICAPS providers, please click here.

How long is a chiropractic session?

During your first session, you will have your therapist’s undivided attention in a private treatment room for approximately 45 minutes. Follow-up appointments are often 15 minutes but may be a little shorter or longer depending on your specific needs. Longer chiropractic consults for up to one hour are also available if necessary.

Do I need a referral to begin chiropractic?

No, you do not. In Western Australia, you are allowed to see a chiropractor without a referral or doctor’s prescription. We will, however, accept your doctor’s referral and EPC programs.

Will Medicare cover chiropractic?

At present, Medicare does not cover chiropractic and massage at our clinics. You may qualify for a Primary Enhanced Care Program by Medicare if you have been experiencing pain for over six months. Ask your GP to see if you are eligible and you may qualify for up to five visits at no cost to you.

How much does a visit cost?

We aim to provide cost-effective treatment to all our patient with low or no out-of-pocket costs for those with private health fund cover. There are no expenses for those with Medicare EPC plans, workers’ compensation or motor vehicle injury cases.

We bill through HICAPS and have eftpos® available with Visa and Mastercard accepted.

You can find our schedule of fees here. We also offer a free, five-minute assessment so that you can learn more about whether we can help you.

What type of education do chiropractors receive?

The chiropractors of today are professionals who are highly educated. In Australia, chiropractors attend a five-year course at Macquarie University in Sydney, RMIT University in Melbourne or Murdoch University in Perth. It’s similar to the education received by chiropractors in Europe or the U.S.

The courses taken are of similar depth and length as medical courses. Their focus is on promoting health by improving the body’s function instead of using drugs or surgery. A special emphasis is placed on physiology, anatomy, neurology, pathology, X-ray, biomechanics, spinal adjusting techniques and more.

Education doesn’t end after university, however. Most chiropractors complete numerous continuing education courses and attend regular seminars to improve their skills and stay updated on the latest research.

Are chiropractors regulated?

Yes; like any other health professionals, a chiropractor must be registered with the state government in which they practice.

What is a chiropractic adjustment?

With the use of a precise force in a specific direction, a chiropractic adjustment addresses a joint that isn’t moving as it should. The goal is to restore their optimal position to give the joint greater mobility. It’s safe, natural and aims to improve your spine, nervous system and health.

There are multiple ways to adjust the spine. Usually, the hands or an instrument are used. Some are quick while others use a constant, slow pressure. Our chiropractors have gone through years of training and have the experience to offer a variety of approaches.

Is chiropractic safe?

A government inquiry undertaken in New Zealand found that chiropractic is “remarkably safe.” With an excellent safety record, it is the conservative approach that doesn’t involve medications or risky surgery.

We start with a case history and examination to reveal the cause of your problem, which is used to determine the best way in treating you. We will discuss any possible concerns you have before beginning.

Will my pain return?

Your chiropractor works to determine the source of your condition. After treatment is done, you’ll receive exercises and advice to keep your problem from recurring. If the cause was not eliminated, we may recommend return spinal checks to correct dysfunction or mechanical weakness before they turn into more serious issues.

How long will I continue with chiropractic care?

If you’ve had a problem for some time, it may cause soft tissue damage, muscle weakness and degeneration in the spine. Many find that seeing the chiropractor periodically keeps them feeling mobile. If you are active, have a stressful job, or want to perform at your highest levels, we may be able to assist you. If you only see chiropractic care when the pain is unbearable, it may cost more time and money to correct. We help all patients regardless of what their goals may be.

Pain is the last symptom that will appear when an issue occurs. Continuing treatment may ensure that you make a full recovery and prevent your challenge from recurring.

How will you adjust me?

Your chiropractor will evaluate your problem and individualise their recommendations to you based on years of experience and training. Each visit will build on the one before and is tailored to addressing the cause of your particular concern.

Can I adjust myself?

No. A chiropractic adjustment utilises a precise force that is applied in a certain direction towards a specific joint, making it nearly impossible to adjust yourself. Though you may hear a popping sound if you twist in certain ways, it can destabilise areas of the spine to do so.

A Doctor of Chiropractic is trained to give spinal adjustments.

What can I do to speed up the healing process?

There’s much you can do to help your recovery. Learning to sit and lift properly and doing specific exercises can retrain spinal muscles and prevent a re-injury. Resting is vital, so making sure you get enough sleep is key. Avoid sleeping on your stomach, which can hurt your neck.

Nutrition must be considered, too, with balanced meals that won’t add weight, which in turn can stress your spine. Most importantly, keep your appointments and follow your chiropractor’s advice to achieve the optimum results.

Is there an age limit for chiropractic care?

Many seniors have discovered the benefits of chiropractic care, which doesn’t involve taking several medications that can be risky when combined. There is no age group for which chiropractic is most appropriate; it is for everyone.

Arthritis and other chronic ailments may be improved with chiropractic. Your adjustments are modified to ensure your comfort.

Have More Questions?

Contact us today to have your questions answered! We have same-day appointments available.


Complete Care Health Ellenbrook | 08 9297 4800